CBFI five-star after-sales service center - every little thing of customers is a major event of CBFI!

For manufacturing enterprises, the sales of equipment is not only completed when it is delivered to the customer's site, but also responsible for the installation, operation, maintenance, and even secondary sales services of the equipment.

The World's Greatest Salesman Joe Girard once said: The real sale starts after sale. As the last link of the sales process, after-sales service is an important performance to measure the comprehensive strength of an enterprise, an important way to establish a corporate brand and spread the corporate image, and one of the strong competitiveness of an enterprise.

Since its establishment in 2010, CBFI Refrigeration has formed a relatively strong after-sales service team. In the decades of development, the skills and service awareness of after-sales service personnel have been  Today, CBFI After-sales Department has developed into an after-sales service center, becoming a trump card of our company.

Service Concept and Principle

Serve customers wholeheartedly, every little thing of customers is a major event of CBFI! Only by continuously improving the quality of after-sales service and building a professional after-sales team in the first place in the after-sales work, can users feel our intimate after-sales service concept and mechanism. CBFI Refrigeration has a comprehensive after-sales service network, strong technical foundation and A large number of talents support to ensure that customers can enjoy fast, efficient and high-quality after-sales service.

Five-star after-sales service

CBFI after-sales service center has obtained the "five-star after-sales service certification" for four consecutive years in 2019 and 2022. The standard and quality of its after-sales service is far ahead of its industry, and the integrity and professionalism of its service system are in High level!

This certificate is issued by the State Ministry of Commerce. The evaluation method is very strict, the evaluation items involved are numerous, and the evaluation standards are also very high. Most enterprises can only achieve the "three-star after-sales service certification" when they apply for the first time. CBFI passed the certification with a high score of 95 on both applications.

CBFI after-sales service center structure

CBFI after-sales service center consists of three major departments, namely: Technical Service Department, Parts Department, and Customer Service Department. The center has grown from a single-digit number at the beginning of its establishment to more than 45 people. According to the company's corporate strategic planning and the speed of global sales expansion of products, the number of the team is still growing.

Core Department Responsibilities

The technical service department is the core department, which is responsible for the service process of product sales to customers, agents and end customers, including: product use consultation, maintenance and installation, defective product maintenance, and return.

There are more than 38 people in this department. Among them, more than 2/3 of the engineers have 6-10 years of after-sales service experience, and 1/3 of the engineers have 3-5 years of after-sales service experience. In addition, experienced engineers form a training committee to train new engineers.

The engineers of the online service department can communicate with overseas customers in fluent English, and 1/3 of the offline engineers can also communicate in simple English.

For decades, engineers have served customers in more than 170 countries and regions, and their professional ability and service quality have been praised by customers in many countries and regions.

Perfect service process system

CBFI after-sales service center provides services in accordance with a strict service process system. It not only ensures the efficiency of service, but also ensures the quality of service.

Service Features

With their professional service ability and enthusiastic service attitude, every CBFI after-sales service staff conveys CBFI's core value of "achieving customers and creating value" to customers all over the world, not only bringing many returning customers to the company from all over the world , which improves the repurchase rate of our products and greatly increases the credibility of the company.